How to Ensure the Integrity of Original Software Reviews

End users write their own original software reviews based on their own experience with the software. They include both the good and the bad and are an important source of information for other software shoppers. It is crucial to know where a reviewer is coming from and what they are trying to accomplish with the software that they are reviewing. Reviews that are not valid can be a result of many reasons, ranging from genuine satisfaction and a fair experience to untrue motives.

To ensure the authenticity of a review, all reviews are subject to the following examinations:

Identity Check – Every review is scrutinized for identifiers such the author’s name, job title, and email address to confirm the review was written by a https://www.original-software.net/how-to-use-google-hangouts real person. The review will not be published in the event that the reviewer is not able to be verified. Conflict of Interest Verify if the reviewer is in any way connected with the business being reviewed or a direct competitor the reviews will not be published.

For clients, the exact process of verification and quality control are applied to all reviews regardless of their rating or the product being reviewed. This assures that all reviews are treated equally and without bias.

Vendors are urged to respond to any reviews even those with low scores, as it is a fantastic opportunity to show that they’re listening and are interested in the opinions of their customers. However, vendors should not try to influence reviews by having a non-disparagement requirement in the terms of contracts with customers, as it is a violation of federal law.